On-Site PSF Process Trainer
Budget: ₹1,500 – ₹12,500 INR
I need an advanced-level trainer who can come to our Zedex Tata Motors facility in Daultabad, Gurgaon and upskill my front-line team on every stage of the PSF calling process. The sessions must cover service appointment handling, customer complaint handling, workshop coordination, plus effective CRM follow-up and retention techniques—essentially all of the above focus areas in a single, seamless programme.
Because this is an in-person engagement, you should be comfortable running interactive classroom workshops, live role-plays beside the service desks, and short floor-shadowing exercises that anchor new habits immediately.
Deliverables I will look for:
• A concise training outline broken into the five core modules listed above
• Slide deck, role-play scenarios and quick-reference job aids I can leave with the team
• A brief post-training assessment and feedback report summarising strengths, gaps and next steps
Please reply with a snapshot of your most relevant experience delivering similar dealership or automotive service trainings and the earliest dates you can be on-site.
Because this is an in-person engagement, you should be comfortable running interactive classroom workshops, live role-plays beside the service desks, and short floor-shadowing exercises that anchor new habits immediately.
Deliverables I will look for:
• A concise training outline broken into the five core modules listed above
• Slide deck, role-play scenarios and quick-reference job aids I can leave with the team
• A brief post-training assessment and feedback report summarising strengths, gaps and next steps
Please reply with a snapshot of your most relevant experience delivering similar dealership or automotive service trainings and the earliest dates you can be on-site.