Remote Live Chat Support

During our 7 AM – 3 PM (Philippines time) shift I need all incoming website chats handled promptly, accurately, and in a consistently friendly tone. You will:

• greet visitors within seconds of a new chat popping up
• answer product and policy questions in clear English
• follow the step-by-step reference guide I provide so every response matches our brand voice
• juggle several conversations at once—being very comfortable with multiple chats is essential
• log each resolved case in the CRM before closing the day

Because the role is process-driven, prior customer-support experience is not required; I will walk you through everything from A to Z during paid training. Stable internet and reliable power on your side are the only technical must-haves.

What you can expect from me:
• complete training materials and live coaching sessions
• remote work flexibility once quality targets are met
• performance bonuses tied to response time, accuracy, and customer-satisfaction scores

Fluency in English is mandatory; other languages are welcome but optional. When you apply, include a brief introduction so I can get a feel for your communication style.