Petrol Station Staff Training Supervisor

I operate a high-traffic petrol bunk and need an experienced supervisor who can take full ownership of our frontline team’s growth. Your primary mission will be staff supervision with a sharp focus on training and development that elevates day-to-day customer service.

With at least five years’ background managing petrol-station operations, you should be able to:

• Map current service gaps through floor observation and quick one-to-one discussions
• Design targeted customer-service workshops, job-aids, and refresher drills that fit a shift-based environment
• Coach attendants on greeting, upselling, complaint handling, and safety etiquette while they work at the pumps and POS terminals
• Track individual progress using simple metrics—mystery-shopper scores, queue times, feedback cards—and adjust the training plan accordingly
• Liaise with me weekly to report wins, obstacles, and next steps

Deliverables I expect:
1. A concise 30-day training roadmap with session outlines and learning objectives
2. Custom job-aids or slide decks (PowerPoint/Canva) for quick shift huddles
3. A closing report summarising performance improvements and recommendations for ongoing coaching

If you thrive on mentoring teams and can translate proven customer-service techniques into practical, pump-side routines, let’s discuss how soon you can start.