Customer Service Excellence Trainer
Budget: $250 – $750 USD
Job Title: Customer Service Excellence Course Trainer (for Drivers)
Project Type:
Freelance Contract
Engagement Type: 1-Day Training Session (Online Delivery)
Location: Remote / Virtual
Budget:
Please include your rate or quote in the proposal. Reference to previous projects must be included in your BID.
Job Summary: We are seeking a dynamic and experienced trainer to conduct a 1-day online course on Customer Service Excellence, specifically tailored for drivers who engage with clients or customers as part of their role day to transportation role, particularly for ridehailing sector. The trainer must be proficient in English, able to deliver engaging content through an online platform, and issue certificates of completion to all attendees.
Key Responsibilities:
· Design and deliver a 1-day online training session focusing on customer service best practices for ridehailing drivers.
· Ensure the course is interactive and accessible to participants with varying levels of digital literacy.
· Emphasize key themes such as professionalism, communication, conflict resolution, punctuality, and safety etiquette.
· Adapt delivery to suit a virtual audience of drivers ( MS Teams, Google Meet or equivalent).
· Provide certificates of completion to all attendees after the training (Optional)
· Once awarded the work, share all course-related materials (slides, worksheets, handouts) in advance or after the session.
Minimum Requirements:
· Proven experience in delivering online training, especially in customer service or transport/logistics sectors.
· Strong command of English (spoken and written).
· Ability to connect with an audience of drivers using practical examples and relatable scenarios.
· Experience using online training tools/platforms effectively.
· Ability to issue online tests for drivers to complete.
Preferred Qualifications:
· Training or facilitation certification (e.g., SETA, Train-the-Trainer, or equivalent).
· Background in customer-facing roles within transport/logistics sectors.
· Familiarity with adult education principles and online engagement strategies.
To Apply, Please Submit:
· CV or Profile
· A brief outline of the proposed 1-day training agenda
· Sample certificate of attendance template
· Links or screenshots from previous virtual sessions (optional)
· Previous projects you worked on.
Project Type:
Freelance Contract
Engagement Type: 1-Day Training Session (Online Delivery)
Location: Remote / Virtual
Budget:
Please include your rate or quote in the proposal. Reference to previous projects must be included in your BID.
Job Summary: We are seeking a dynamic and experienced trainer to conduct a 1-day online course on Customer Service Excellence, specifically tailored for drivers who engage with clients or customers as part of their role day to transportation role, particularly for ridehailing sector. The trainer must be proficient in English, able to deliver engaging content through an online platform, and issue certificates of completion to all attendees.
Key Responsibilities:
· Design and deliver a 1-day online training session focusing on customer service best practices for ridehailing drivers.
· Ensure the course is interactive and accessible to participants with varying levels of digital literacy.
· Emphasize key themes such as professionalism, communication, conflict resolution, punctuality, and safety etiquette.
· Adapt delivery to suit a virtual audience of drivers ( MS Teams, Google Meet or equivalent).
· Provide certificates of completion to all attendees after the training (Optional)
· Once awarded the work, share all course-related materials (slides, worksheets, handouts) in advance or after the session.
Minimum Requirements:
· Proven experience in delivering online training, especially in customer service or transport/logistics sectors.
· Strong command of English (spoken and written).
· Ability to connect with an audience of drivers using practical examples and relatable scenarios.
· Experience using online training tools/platforms effectively.
· Ability to issue online tests for drivers to complete.
Preferred Qualifications:
· Training or facilitation certification (e.g., SETA, Train-the-Trainer, or equivalent).
· Background in customer-facing roles within transport/logistics sectors.
· Familiarity with adult education principles and online engagement strategies.
To Apply, Please Submit:
· CV or Profile
· A brief outline of the proposed 1-day training agenda
· Sample certificate of attendance template
· Links or screenshots from previous virtual sessions (optional)
· Previous projects you worked on.