AI Service Appointment End-to-End Testing
Budget: ₹1,500 – ₹12,500 INR
Requirements:
• Role: Test the end-to-end customer journey for an AI service appointment.
• Objective: Ensure all steps of the flow are executed smoothly and logically.
• Skills Required:
• Strong attention to detail.
• Ability to simulate customer interactions logically.
• Experience with WhatsApp-based communication (preferred but not mandatory).
• Basic understanding of AI and IT services for realistic testing.
Testing Flow
1. Simulate WhatsApp Chat with Saima Almir:
• Act as a potential customer initiating a conversation.
• Begin with a greeting and allow the conversation to flow naturally.
2. Language Detection:
• Provide your preferred language.
• Test how Saima adapts to your language preference or defaults to English.
3. Service Inquiry:
• Ask about Codesync’s services and select one (e.g., AI Chat Bots, Websites).
• Validate if your selection is correctly acknowledged and logged.
4. Contact Information:
• Provide the following:
• Name: Simulate a valid and invalid name.
• Email: Test valid and invalid formats.
• Mobile Number: Include the country code and verify country validation.
• City: Test valid and invalid entries based on the country.
5. Meeting Scheduling:
• Choose a meeting mode (Zoom, in-office, or specialist visit).
• Test for proper scheduling of time and date within working hours (10 AM–6 PM, Sunday–Thursday).
• Validate meeting confirmation details.
6. Summary Confirmation:
• Verify that the final summary includes:
• Name, email, mobile, service, date, time, specialist details, and meeting mode.
• Address details (if applicable).
• Test scenarios for corrections or updates in the summary.
7. Attendee Information (Optional):
• Provide additional attendee details and validate updates to the summary.
8. Final Execution:
• Confirm the appointment and validate the closing message.
• Check if all data is logged correctly and by getting summary at 2 three points.
9. Interruption Handling:
• Interrupt the flow mid-conversation (e.g., by asking an unrelated question).
• Test if Saima resumes from the last completed step.
Deliverables:
• A brief report highlighting in XLS format:
• Issues encountered at any step (if any).
• Suggestions for improving the flow.
• Confirmation of successful completion for each step.
Ensure concise communication while maintaining professionalism during testing.
• Role: Test the end-to-end customer journey for an AI service appointment.
• Objective: Ensure all steps of the flow are executed smoothly and logically.
• Skills Required:
• Strong attention to detail.
• Ability to simulate customer interactions logically.
• Experience with WhatsApp-based communication (preferred but not mandatory).
• Basic understanding of AI and IT services for realistic testing.
Testing Flow
1. Simulate WhatsApp Chat with Saima Almir:
• Act as a potential customer initiating a conversation.
• Begin with a greeting and allow the conversation to flow naturally.
2. Language Detection:
• Provide your preferred language.
• Test how Saima adapts to your language preference or defaults to English.
3. Service Inquiry:
• Ask about Codesync’s services and select one (e.g., AI Chat Bots, Websites).
• Validate if your selection is correctly acknowledged and logged.
4. Contact Information:
• Provide the following:
• Name: Simulate a valid and invalid name.
• Email: Test valid and invalid formats.
• Mobile Number: Include the country code and verify country validation.
• City: Test valid and invalid entries based on the country.
5. Meeting Scheduling:
• Choose a meeting mode (Zoom, in-office, or specialist visit).
• Test for proper scheduling of time and date within working hours (10 AM–6 PM, Sunday–Thursday).
• Validate meeting confirmation details.
6. Summary Confirmation:
• Verify that the final summary includes:
• Name, email, mobile, service, date, time, specialist details, and meeting mode.
• Address details (if applicable).
• Test scenarios for corrections or updates in the summary.
7. Attendee Information (Optional):
• Provide additional attendee details and validate updates to the summary.
8. Final Execution:
• Confirm the appointment and validate the closing message.
• Check if all data is logged correctly and by getting summary at 2 three points.
9. Interruption Handling:
• Interrupt the flow mid-conversation (e.g., by asking an unrelated question).
• Test if Saima resumes from the last completed step.
Deliverables:
• A brief report highlighting in XLS format:
• Issues encountered at any step (if any).
• Suggestions for improving the flow.
• Confirmation of successful completion for each step.
Ensure concise communication while maintaining professionalism during testing.