Hiring Telephone Customer Service Representatives

EVQL is the premier HR outsourcing gateway for law services.

Currently hiring Customer Service Representatives for legal counseling services.
All applications selected for the interview stage, shall have to undergo a multiple-stage interview, including two video interviews.

WE SEEK PEOPLE (not contact centers) THAT:

→ Have impeccable English speaking skills.
(We do not encourage people with heavy accents to bid)

→ Are proactive, professional in the way they speak and present themselves;

→ Have (extensive) experience in the field of customer service;

→ Are customer oriented and goal driven.


TCSR DESCRIPTION:

→ The main scope of the TCSR position is to handle customer communication, handling their concerns and relaying developments as well as noting their concerns and escalading them to superior levels.

→ Your duty is to provide the best customer service possible while meeting the performance targets.


FINANCIAL PACKAGE:

→ The entry level TCSR staff are paid at a fixed rate of 77-80 Euros per Hours.
→ The fixed rate is enhanced by a Monthly and Quarterly bonus, which is calculated based on the number of customers * customer feedback score / TTS Score.

We wish to remind you that this job is addressed only to individual professionals and we strongly discourage call-contact-centers from bidding as we do not deal with contact centers.

Kindly start your bid with the key-word: STARTKEY