Customer Service Representative for American Weddings
Budget: $6 – $10 USD
If you want an exciting job with one of the largest American wedding companies join our team as a remote wedding planner for American Weddings. Are you hungry to make people’s dreams come true every day? If so, this may be the right opportunity for you!
With us you would begin your journey learning the basics of how to plan an American Dream wedding with our services in mind (DJ, Photo, Video, Photo Booth, etc) which includes taking and making phone calls to talk about our clients dreams, wishes and goals. It’s your drive and personality that will assure them they are planning their wedding with the best wedding company on the planet! You will become an expert in American Weddings and making dreams come true!
This remote position will have the responsibility to support the Operations Manager, Executive Director and Director of Operations in various planning and customer service functions. The ideal Customer Service Representative has excellent communications skills, is creative and enjoys bringing fresh ideas to the table. A passion for the wedding industry is a definite plus.
This is an interdisciplinary position that will require you to be able to manage and execute multiple projects at one time.
This is a fulltime position.
Hours must be the same schedule weekly but we are open to discussing what they will be after training.
Must be willing to train US Eastern hours 9am-4pm Monday-Friday.
Once fully trained US Eastern Hours will be changed to Monday-Friday 12pm-8pm
Responsibilities include:
Customer Service:
-Must be comfortable speaking on the phone
-Ability to clearly answer client questions
-Resolves client complaints and can determine the cause of problems in a positive Manner
-Has high problem-solving, analytical, and customer service skills
-Must be able to work in a high-stress level environment with unreasonable clients while remaining structured, calm, professional, and positive
-Comfortable with phoning customers and weekend staff in regards to wedding planning, staffing, and equipment logistics
-Organize and execute all aspects of client-based contractual obligations
-Maintain a high degree of positive customer satisfaction during all client interactions
-Handle client issues and concerns as needed in a timely manner
General Administrative Duties:
-Keep company CRM systems up to date at all times
-Adherence to all company policies and procedures
Wedding Planning:
-Act as the main point of contact between booked clients and Enchanted Celebrations
-Ensure all staffing and gear are coordinated in accordance with each client’s contract
-Assure that there is a schedule and coordinate all staffing for the manager on call
program
-Act as manager on call on assigned weekends
With us you would begin your journey learning the basics of how to plan an American Dream wedding with our services in mind (DJ, Photo, Video, Photo Booth, etc) which includes taking and making phone calls to talk about our clients dreams, wishes and goals. It’s your drive and personality that will assure them they are planning their wedding with the best wedding company on the planet! You will become an expert in American Weddings and making dreams come true!
This remote position will have the responsibility to support the Operations Manager, Executive Director and Director of Operations in various planning and customer service functions. The ideal Customer Service Representative has excellent communications skills, is creative and enjoys bringing fresh ideas to the table. A passion for the wedding industry is a definite plus.
This is an interdisciplinary position that will require you to be able to manage and execute multiple projects at one time.
This is a fulltime position.
Hours must be the same schedule weekly but we are open to discussing what they will be after training.
Must be willing to train US Eastern hours 9am-4pm Monday-Friday.
Once fully trained US Eastern Hours will be changed to Monday-Friday 12pm-8pm
Responsibilities include:
Customer Service:
-Must be comfortable speaking on the phone
-Ability to clearly answer client questions
-Resolves client complaints and can determine the cause of problems in a positive Manner
-Has high problem-solving, analytical, and customer service skills
-Must be able to work in a high-stress level environment with unreasonable clients while remaining structured, calm, professional, and positive
-Comfortable with phoning customers and weekend staff in regards to wedding planning, staffing, and equipment logistics
-Organize and execute all aspects of client-based contractual obligations
-Maintain a high degree of positive customer satisfaction during all client interactions
-Handle client issues and concerns as needed in a timely manner
General Administrative Duties:
-Keep company CRM systems up to date at all times
-Adherence to all company policies and procedures
Wedding Planning:
-Act as the main point of contact between booked clients and Enchanted Celebrations
-Ensure all staffing and gear are coordinated in accordance with each client’s contract
-Assure that there is a schedule and coordinate all staffing for the manager on call
program
-Act as manager on call on assigned weekends