Be in charge of running and managing the call centre Lead Generation daily
Budget: ₹100 – ₹400 INR
Team Leader Responsibilities :
- Be in charge of running and managing the call centre daily
- Set targets for all other call centre agents to meet up with
- Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
Understand all organization's products, services, procedures and guidelines and communicate same to all team members
- Prepare forecasts and budgets for the call centre
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
- Facilitate and organize training session for all agents and participate in recruitment of new call centre agents
- Conduct regular review of all call centre agents performance and organize training sessions for under performers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the centre
- Keep up with trends and happenings in the industry and ensuring adherence to industry...
- Be in charge of running and managing the call centre daily
- Set targets for all other call centre agents to meet up with
- Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
Understand all organization's products, services, procedures and guidelines and communicate same to all team members
- Prepare forecasts and budgets for the call centre
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
- Facilitate and organize training session for all agents and participate in recruitment of new call centre agents
- Conduct regular review of all call centre agents performance and organize training sessions for under performers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the centre
- Keep up with trends and happenings in the industry and ensuring adherence to industry...