Telecaller Needed for Dealer Survey

About the Project

We are looking for a freelance telecaller to conduct a Dealer Communication Audit by speaking with our existing dealers/store staff. The objective is to assess the effectiveness of communication by our Business Development (BD) team regarding product knowledge, ongoing schemes, training, and dealer support initiatives.

Key Responsibilities:
Call a list of assigned dealers/store staff.
Follow a structured call script and questionnaire provided by the company.
Verify whether the dealer has received communication and training on:
BD visits
Product training
Awareness of all Wakefit models
Dealer margins
Ongoing incentive schemes
Display support
Dealer Tool/App training
Usage of the Dealer Tool/App
Additional 2% incentive scheme
Counter Kings program
Corporate Credit Card program
Credit Card EMI facility

Record responses accurately in a Google Form or Excel sheet.
Capture qualitative feedback and remarks wherever applicable.
Maintain a professional, courteous, and unbiased approach during every call.
Requirements
Prior experience in telecalling, customer surveys, market research, or customer support.
Strong communication skills in Hindi and English. Knowledge of regional languages (Tamil, Telugu, Kannada, Malayalam, Marathi, etc.) is an advantage.
Ability to follow a script while engaging naturally with respondents.
Good data entry skills with Google Sheets/Excel.
Reliable internet connection and smartphone/laptop.

Project Details:
Duration: 1 day (6–8 hours)
Number of Calls: Approximately 75–100 dealers
Call Duration: 4–7 minutes per dealer
Training: A 20–30 minute briefing will be provided before the assignment.

Deliverables:
Completed responses for all assigned dealers.
Accurate data entry in the provided format.
Detailed remarks capturing dealer feedback, concerns, and suggestions.
Immediate reporting of any critical issues or escalations identified during calls.

Compensation:
Fixed one-day payment or per completed survey (to be discussed).
Performance-based incentives may be considered for achieving the target number of quality responses.

Ideal Candidate:
Experience in customer feedback surveys or outbound calling.
Patient listener with good probing skills.
Comfortable speaking with business owners and retail partners.
Detail-oriented and able to maintain high data accuracy.
Able to complete the assignment independently within the given timeline.