Remote Phone Support Representative
Budget: $15 – $25 USD
I’m looking for a dependable freelancer who can become the friendly voice my customers hear when they call. You’ll handle inbound calls, answer product or account-related questions, note each interaction in our CRM, and pass anything complex over to the relevant team.
Hours are Monday–Friday, 9 AM–5 PM EST; I’m flexible on splitting the shift if you already juggle other projects. Clear, confident spoken English, a quiet workspace, a USB headset, and stable high-speed internet are must-haves. Familiarity with tools such as Zendesk, Freshdesk, or Zoho is helpful but not a deal-breaker—I’m prepared to walk you through our system during onboarding.
Deliverables
• Prompt, courteous phone support during agreed hours
• Accurate call notes entered in the CRM immediately after each interaction
• Daily summary of recurring issues or customer feedback
After a one-week paid trial, I’d like to move into an ongoing arrangement. Tell me about your relevant experience, current equipment, and typical availability, and we can get started.
Hours are Monday–Friday, 9 AM–5 PM EST; I’m flexible on splitting the shift if you already juggle other projects. Clear, confident spoken English, a quiet workspace, a USB headset, and stable high-speed internet are must-haves. Familiarity with tools such as Zendesk, Freshdesk, or Zoho is helpful but not a deal-breaker—I’m prepared to walk you through our system during onboarding.
Deliverables
• Prompt, courteous phone support during agreed hours
• Accurate call notes entered in the CRM immediately after each interaction
• Daily summary of recurring issues or customer feedback
After a one-week paid trial, I’d like to move into an ongoing arrangement. Tell me about your relevant experience, current equipment, and typical availability, and we can get started.