US Phone Support Virtual Assistant

I’m looking for a U-S-based virtual assistant who can become the friendly voice of my business. Your sole focus will be customer service over the phone, handling both inbound and outbound calls with a calm, professional tone.

Here’s what I need:
• Answer incoming calls promptly, resolve routine questions, and escalate issues when necessary.
• Place outbound calls for follow-ups, appointment reminders, and simple satisfaction checks.
• Keep concise call notes in our CRM after every interaction so I can track customer history.
• Maintain a quiet workspace and a reliable phone connection that displays a U-S caller ID.

I’ll provide call scripts, access to the CRM, and training on our product line. You should be comfortable adjusting the script when a conversation requires a more natural flow, yet disciplined about capturing key details.

Ideal fit:
• Native-level English with a warm, clear speaking voice.
• Previous experience in customer support or call centers.
• Availability during U-S business hours (Eastern Time preferred), with flexibility for occasional after-hours callbacks.

Success is simple: customers hang up feeling heard and helped, and I receive accurate call logs the same day. If you can commit to that standard, let’s talk.