English Call Center Support Agent
Budget: $8 – $15 USD
I'm looking for a freelancer to handle both inbound and outbound calls focusing on customer support in the retail sector.
Requirements:
- Expertise in telephone-based customer service
- Comfort handling both inquiry and issue resolution calls
- Ability to manage outbound customer satisfaction follow-ups
- Prior experience in retail customer service preferred
- Strong communication skills, bilingual is a plus
- Proficient in CRM software and call center technology
Key Responsibilities:
- Answering customer inquiries and resolving issues promptly
- Making outbound calls for customer engagement and feedback
- Maintaining high satisfaction levels through excellent service
- Documenting all call information according to standard procedures
The ideal candidate will be customer-oriented with a track record of effectiveness in a retail call center environment. If you're passionate about delivering top-notch customer service and excel in a dynamic retail-centric role, I'm eager to have you on board.
Requirements:
- Expertise in telephone-based customer service
- Comfort handling both inquiry and issue resolution calls
- Ability to manage outbound customer satisfaction follow-ups
- Prior experience in retail customer service preferred
- Strong communication skills, bilingual is a plus
- Proficient in CRM software and call center technology
Key Responsibilities:
- Answering customer inquiries and resolving issues promptly
- Making outbound calls for customer engagement and feedback
- Maintaining high satisfaction levels through excellent service
- Documenting all call information according to standard procedures
The ideal candidate will be customer-oriented with a track record of effectiveness in a retail call center environment. If you're passionate about delivering top-notch customer service and excel in a dynamic retail-centric role, I'm eager to have you on board.