Data entry Specialist needed

The Client Experience Coordinator plays a critical role in ensuring a seamless journey for every Canada First client-from the moment they express interest to the final quality check after service is completed. This position handles inbound calls from homeowners seeking to learn more about our services, responds to leads from social media channels, and conducts post-installation QC calls to verify satisfaction and job completion.
Key Responsibilities:
- Answer inbound calls and qualify interest in home fortification services.
- Schedule Home Defense Audits or sales consultations with the appropriate sales reps.
- Manage and respond to social media leads in a timely, professional manner.
Coordinate hand-offs between marketing, sales, and operations as needed.
Conduct follow-up calls with clients after installation to ensure the job was completed to standard and collect feedback.
- Maintain accurate records of all client communications and update CRM systems accordingly

Ideal Candidate:
- No strong accent
- Friendly and professional phone manner
Strong communication and organizational skills
- Tech-savvy with ability to manage CRM entries and basic social media platforms
- Highly dependable, detail-oriented, and customer-focused