Customer Service Representative
Budget: $250 – $750 USD
The Customer Service Representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
ESSENTIAL JOB FUNCTIONS:
Answer high-volume inbound customer calls via an automated phone system
Make outbound calls to patients, referrals, and sales as needed
Utilize resources to troubleshoot and resolve patient issues
Use full product knowledge of at least two Byram therapies to service patients
Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
Consistently meet and attain required Key Performance Indicators (KPIs) Perform other duties as required
ESSENTIAL JOB FUNCTIONS:
Answer high-volume inbound customer calls via an automated phone system
Make outbound calls to patients, referrals, and sales as needed
Utilize resources to troubleshoot and resolve patient issues
Use full product knowledge of at least two Byram therapies to service patients
Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
Consistently meet and attain required Key Performance Indicators (KPIs) Perform other duties as required