Calls to Malaysia clients (Independent pharmacy, Hospitals, etc) to maintain/build good relationship -- 2

Hi there!

Thanks for reading this job posting.

I have two companies, one in SG and MY, representing the brand Carnation Footcare, a 100 year old brand from UK.

I used to head to Malaysia every other week to speak to my retail clients and understand their needs and concerns, to help them achieve better sales not just for them, but for us as well.

While Zoom has been useful, but for Malaysia traditional business owners, and Pharmacist that has to be in their outlet all day, they still prefer phonecalls and/or face-to-face meetup.

Luckily, I had made my own cold calls before, and therefore have a standard script for you to use to find out the necessary information.

What You’ll Be Doing:
As our Customer Relationship Executive, you’ll be the friendly voice on the other end of the line, checking in with our pharmacy and wholesaler clients to see how they’re doing.

Your main job will be to make sure they feel heard, gather insights into what they need, and make sure we’re all on the same page.

You’ll also help set up and schedule meetings for those who need a face-to-face chat and keep our CRM system organized and up to date.

Your Day-to-Day:
Check-In Calls: Reach out to our pharmacy and Wholesale clients with friendly courtesy calls. Find out how things are going, what they need, and if there’s anything we can do to help.

Listen & Learn: Get to know our customers’ needs, preferences, and any issues they might be facing. Your insights will help us serve them better.

Schedule Meetings: Help set up appointments for clients who need to meet with us in person. You’ll make sure everything is lined up and runs smoothly.

CRM Updates: Keep our CRM system fresh and organized by updating customer info, contact details, and follow-up notes.

Follow-Up (if needed): Check back with customers after your calls to make sure they’re happy and that we’re on top of everything.

What We’re Looking For:
Empathy & Friendliness: You’ve got a natural ability to connect with people and make them feel comfortable. You genuinely care about what others are going through.

Great Communication: You’re a clear and effective communicator, whether you’re on the phone or sending an email.

Organized & On Top of Things: You can juggle multiple tasks, keep appointments straight, and ensure everything is recorded accurately.

CRM Savvy (or Willing to Learn): If you’ve used CRM systems before, awesome! If not, no worries—we’re happy to show you the ropes.

Customer-First Attitude: You’re all about helping people and making sure they have the best experience with us.

Quick request: Please type Good Morning World in your reply so I know you read the whole posting.

So who is suitable for this role? Stay at home moms, even for those working from home 90% of the time are applicable.

If you’re someone who loves connecting with people and making a positive impact, we’d love to chat. Budget and payment-wise, it will be paid by per task per week. Budget is negotiable as we believe in paying everyone for what they worth.

Oh one last thing.... please type HELLO WORLD at the start of your reply so I know you have read the whole job description.

Thank you!