AI Call Handling and Email Response System

Overview:
We are seeking a talented and experienced developer to create an AI system using Dialogflow and Twilio for our plumbing business,. The AI will handle incoming phone calls and respond to emails, managing customer inquiries efficiently and professionally.

Project Requirements:

Voice Call Handling:

AI to Answer Calls: Set up an AI system that answers incoming calls using Twilio.
Greeting & Consent: Implement a greeting that includes a recording notice and requests consent to record the call. The AI should handle both positive and negative responses appropriately.
Service Menu: The AI should present a menu to direct callers based on their needs (e.g., plumbing, gasfitting, specialty services like wood heater installations).
Gather Details: The AI should gather relevant details from callers based on their service choice and log this information for follow-up.
Follow-Up Messages: Send follow-up messages to confirm details or provide additional information if needed.
Fallback Handling: If the AI cannot understand the caller after three attempts, it should escalate the call to a human representative.
Email Response Management:

Email Handling: Use Dialogflow to set up an AI system that responds to customer inquiries via email.
Templates & Responses: Create and implement email templates for common inquiries and responses.
Confirmation & Follow-Up: Include options for confirmation emails and follow-up messages. Ensure the AI can handle various types of email interactions effectively.
Integration with CRM: Integrate with our CRM system, Piper, to log email interactions and manage customer details.
Skills Required:

Expertise in Dialogflow for natural language understanding and conversation management.
Proficiency in Twilio for call handling and integration.
Experience with email automation and CRM systems.
Strong problem-solving skills and attention to detail.
Deliverables:

Fully functional AI system for handling phone calls and responding to emails.
Documentation and training materials for ongoing management.
Testing and quality assurance to ensure the system meets all requirements.
How to Apply:
Please provide a brief overview of your experience with Dialogflow and Twilio, including examples of similar projects you have completed. Include your estimated timeline and budget for this project.