Call Center Rep

A Call Center Representative may be assigned to either inbound and/or outbound assignments within the Hub which could include but not be limited to call management (answering inbound calls), outbound scheduling, authorization processing,inquiry response, clinic-based scheduling and/or other administrative tasks. The Call Center Representative will provide outstanding customer service to all stakeholders (participants, families, partners, and team members) and will be responsible for proper documentation and maintaining current and accurate records of all the scheduled appointments. The Call Center Representative role requires ability to work in a fast paced, participant centric environment.