Call Center Quality Assurance & Coaching
Budget: $2 – $8 USD
I'm looking for a Quality Assurance Analyst who can evaluate our call center agents' performance and identify areas for improvement. The primary focus will be on overall call center performance, with particular attention to communication skills and adherence to protocols. You will be responsible for:
- Evaluating agent performance
- Identifying areas for improvement
- Providing verbal coaching sessions to agents
- Managing and optimising our predictive dialer system
Ideal candidates will have experience in call center quality assurance and coaching. Excellent communication skills are a must, as well as a deep understanding of call center protocols and performance metrics. You should be able to provide constructive feedback and coaching in a clear and supportive manner.
- Evaluating agent performance
- Identifying areas for improvement
- Providing verbal coaching sessions to agents
- Managing and optimising our predictive dialer system
Ideal candidates will have experience in call center quality assurance and coaching. Excellent communication skills are a must, as well as a deep understanding of call center protocols and performance metrics. You should be able to provide constructive feedback and coaching in a clear and supportive manner.