Build an Outbound Cloud-Based Call Center Solution

TO AVOID ALL THE SCAMMERS OUT THERE WHO WILL THROW THIS INTO CHAT GPT AND THEN TRY TO PITCH ME ON SOLUTIONS THAT WONT ACTUALLY WORK....

CLOUDTALK DOES NOT ACTUALLY HAVE A SALES TEAM THAT REPLIES TO INQUIRIES, UNLESS YOU HAVE A CONTACT TO GET AN ACCOUNT SET UP, IT WILL NOT WORK

JUSTTALK DOES NOT DO BYOC - NO MATTER WHAT YOUR CHATGPT TELLS YOU

VI need an outbound cloud based call center solution built out.

Currently, we're a mortgage company and we're growing to a point where we need to be able to handle more volume.

Since our team is remote, we want the following:

I need help setting up a cloud-based call center using BYOC (Bring Your Own Carrier) with Twilio as the SIP trunk provider.

Cloud-Based Dialer & Call Center Solution
Issued By: Stateside Lending LLC

1. Overview
Stateside Lending LLC is seeking a ready-to-deploy, cloud-based call center platform with integrated dialer functionality. The solution must support Bring Your Own Carrier (BYOC) via Twilio, remote access for agents, IVR routing, and internal call transfers. We are open to third-party software and do not require a custom-built solution.
2. Company Background
Stateside Lending LLC is a mortgage brokerage licensed in multiple U.S. states. Our agents manage a high volume of inbound and outbound calls to qualify leads, support borrowers, and communicate with real estate and insurance partners. We require a scalable, secure, and rapidly deployable system that supports efficient communication and workflow automation.
3. Project Goals

- Deploy a third-party, cloud-based platform within 72 hours or less
- BYOC: Integrate with Twilio SIP trunks for inbound and outbound voice
- Enable predictive and preview dialing for lead follow-up
- Route inbound calls via IVR (e.g. press 1 for Sales, 2 for Support)
- Support internal call transfers (warm and blind) between agents and departments
- Provide screen pop with lead/contact info on call connect
- Integrate with CRM (GoHighLevel / LeadConnector) and Zapier
- Support call recording, live supervision (listen, whisper, barge), and basic compliance tools

4. Required Features
Category Requirements
Telephony Twilio BYOC support, SIP trunk config, IVR routing, call queuing, fallback routing
Dialer Predictive and preview dialing, auto-pause, lead recycling
Agent Tools Web softphone, screen pop, call logging, warm/blind internal transfers, wrap-up codes
Monitoring Call monitoring, whisper, barge, live agent dashboards
CRM Integration Zapier and/or API integration with GoHighLevel (LeadConnector)
Compliance Call recording, consent logging, STIR/SHAKEN, TCPA, DNC tools, local presence
Reporting Agent activity logs, call outcome reports, exportable dashboards
Security Role-based access, call encryption, audit trails, optional Google SSO
Deployment 100% cloud-based, works in modern web browsers, no local install, rapid provisioning
5. Integration Requirements

- Telephony: Must support Twilio SIP trunk BYOC
- CRM: GoHighLevel (LeadConnector) integration via API or Zapier
- Zapier: Bidirectional Zapier connectivity (send/receive webhooks)
- Productivity Tools (Optional): Gmail, Google Calendar, Google Drive

6. Scalability

- Initial rollout for 7 users (5 agents, 2 managers)
- Must be scalable to 25+ users with no infrastructure change
- New agent setup should be under 15 minutes

7. Proposal Instructions

Please include the following in your response:
1. Company Overview
2. Platform Description (no custom development proposals)
3. Point-by-point Response to Section 4
4. Integration Methods and APIs
5. Pricing (clearly outline per-agent, platform, or feature-based pricing)
6. Demo or Trial Access