Bilingual (Spanish/English) Admin Assistant to answer calls, quote customers and schedule in Jobber.
Budget: $750 – $1,500 USD
We're a growing residential cleaning company in need of someone who wants to be the first point of contact with all our clients. We need you to answer phone calls and make outgoing calls to incoming leads, provide them quotes for our services and book them into jobber (the system we use to schedule clients).
The ideal person for this role is someone who understands the importance of treating each interaction like they're on the phone with their grandmother. You take the time to explain things, ensure the customer understands our policies and helps resolve any issues as if it is a pleasure to do so. In short, we want someone who will treat this job as if it's their own company. Every interaction is important.
In return for excellent customer service, unwavering team support and a servants heart, you will be rewarded with great pay, increasing workload (and hours), and ideally, if things go well, we would like to see this develop into a role overseeing the entire company.
So what is most important to this role? Answering/returning calls quickly is of the utmost importance. In this business if you don't answer, the customer usually just goes to the next cleaning company on the list on google. Getting the customer on the phone will almost always get us the job. Secondly, responding to incoming quote requests from other lead sources (such as our website) as quickly as possible. There's a little more room for getting back to customers here, but not much. We aim to have these email leads answered same day. Third, take the time to understand the customers needs. Ask questions, Don't just tell them how much it costs for the one time cleaning they asked about, but let them know what it would cost for bi-weekly service or monthly service as well. If you can uncover their pain points, then you can solve their problems (and usually their problem isn't solved with a one time solution).
Hopefully this gives you an idea as to what kind of qualities we are looking for, and whether you think this challenging job could be a good fit for you.
While you are only paid for the time spent working, we do need someone available 8am-5pm Monday-Friday. The perfect candidate is fluent in Spanish and English so they can communicate easily with clients as well as our team members.
The ideal person for this role is someone who understands the importance of treating each interaction like they're on the phone with their grandmother. You take the time to explain things, ensure the customer understands our policies and helps resolve any issues as if it is a pleasure to do so. In short, we want someone who will treat this job as if it's their own company. Every interaction is important.
In return for excellent customer service, unwavering team support and a servants heart, you will be rewarded with great pay, increasing workload (and hours), and ideally, if things go well, we would like to see this develop into a role overseeing the entire company.
So what is most important to this role? Answering/returning calls quickly is of the utmost importance. In this business if you don't answer, the customer usually just goes to the next cleaning company on the list on google. Getting the customer on the phone will almost always get us the job. Secondly, responding to incoming quote requests from other lead sources (such as our website) as quickly as possible. There's a little more room for getting back to customers here, but not much. We aim to have these email leads answered same day. Third, take the time to understand the customers needs. Ask questions, Don't just tell them how much it costs for the one time cleaning they asked about, but let them know what it would cost for bi-weekly service or monthly service as well. If you can uncover their pain points, then you can solve their problems (and usually their problem isn't solved with a one time solution).
Hopefully this gives you an idea as to what kind of qualities we are looking for, and whether you think this challenging job could be a good fit for you.
While you are only paid for the time spent working, we do need someone available 8am-5pm Monday-Friday. The perfect candidate is fluent in Spanish and English so they can communicate easily with clients as well as our team members.