Amazon Connect Setup for Healthcare

I need someone to set up and configure Amazon Connect for my healthcare business. The system will primarily handle inbound and outbound calls. Also including email and text.

Essential Features:
- Automated call routing
- Customer authentication
- Real-time metrics and reporting
- AI Amazon Lex integration
- Workflow building with cases

Ideal Skills:
- Experience with Amazon Connect
- Familiarity with AI integrations, particularly Amazon Lex
- Strong background in call center setup and metrics reporting
- Workflow automation

Please provide details of your previous work and expertise in related projects.