Amazon Connect Expert – Setup Inbound & Outbound Calling
Budget: $30 – $250 USD
I'm seeking an experienced Amazon Connect specialist to assist in configuring a virtual phone number for our business. The primary goal is to enable both inbound and outbound calling, set up a basic IVR menu, and ensure seamless daily operations.
Key Requirements:
- Enable inbound and outbound calls through Amazon Connect.
- Configure a simple IVR menu with options such as Sales, Support, and Billing.
- Set up direct transfer of calls to available agents.
- Implement a fallback option to redirect calls to voicemail if no agents are available.
- Guide us through managing limits and quotas, including concurrent call management.
- Ensure thorough testing and verification of both incoming and outgoing call flows.
Ideal Skills and Experience:
- Proven expertise in Amazon Connect configuration and management.
- Experience in setting up and customizing IVR menus.
- Strong understanding of call routing strategies and best practices.
- Ability to troubleshoot and resolve issues related to call flow and connectivity.
- Excellent communication skills to guide us through the setup process and provide training if necessary.
I look forward to working with a skilled professional who can ensure our virtual phone system is efficient and reliable.
Key Requirements:
- Enable inbound and outbound calls through Amazon Connect.
- Configure a simple IVR menu with options such as Sales, Support, and Billing.
- Set up direct transfer of calls to available agents.
- Implement a fallback option to redirect calls to voicemail if no agents are available.
- Guide us through managing limits and quotas, including concurrent call management.
- Ensure thorough testing and verification of both incoming and outgoing call flows.
Ideal Skills and Experience:
- Proven expertise in Amazon Connect configuration and management.
- Experience in setting up and customizing IVR menus.
- Strong understanding of call routing strategies and best practices.
- Ability to troubleshoot and resolve issues related to call flow and connectivity.
- Excellent communication skills to guide us through the setup process and provide training if necessary.
I look forward to working with a skilled professional who can ensure our virtual phone system is efficient and reliable.