Technical Writer
Budget: £18 – £36 GBP
Researches, prepares and edits complex technical documents. Ensures documents meet editorial and customer specifications and adhere to standards for quality, graphics, format, and style. Interfaces with writers, illustrators, word processors, and subject matter specialized in coordinating and preparing the edited draft. Participates in the publishing of formatted documentation in various media. Maintains current knowledge of relevant technical subject matter as assigned. Participates as member of project team. Tracks project documentation through creation, approval, publication, and update lifecycle.
Conduct research needed to perform the scope of work, including but not limited to ensuring the use of proper technical terminology. Create and assist in collecting and organizing information for preparation of user manuals, training materials, installation and operations guides, and reports using text and graphics.
Skill/Competency Requirements
Technical writer with strong logic and analysis skills; emphasis on procedure writing.
Project management expertise.
Proven ability to thrive in ambiguous work environments.
Proven ability to prioritize and efficiently complete multiple assignments while maintaining the highest quality.
Passion for improving systems and processes.
Ability to work effectively within an ever-changing environment of conflicting priorities/demands.
Must be able to quickly grasp the mechanics of a job function and synthesize the new knowledge into existing parameters.
Must be able to communicate with all levels of employees, including the end-user, project teams, operation managers, and control partners.
Aware of and able to use technical writing conventions and methodology Example: Information mapping.
Strong time management, problem solving, and prioritization skills.
Must be able to make independent decisions based on known criteria.
Manage relationships with a variety of internal clients and partners, providing consulting as needed.
Basic understanding of structured writing techniques, templates, style guides, and file management.
Positions Responsibilities
Provide writing/editing support to all Government service teams.
Revise or create procedures from documentation provided by the service teams.
Partner with Subject Matter Experts to ensure that procedures accurately reflect current processes established within each department.
Partner with Knowledge Management Manager, Controls and partner to ensure documents are accurately aligned as required.
Maintain online repository, posting new/updated procedures as needed.
Maintain document properties correctly to ensure accurate reporting.
Balance conflicting demands to support expected work as well as urgent requests.
Escalate issues that arise with clients, workload, tools, and processes.
Manage relationships with a variety of internal clients and partners, providing consulting as needed.
Complete routine administration, including attending meetings (whether internal or client), fulfilling training requirements, and reporting to management or clients as requested.
Complete special assignments and projects as needed.
Provide additional support to Knowledge Management Manager as needed.
Conduct research needed to perform the scope of work, including but not limited to ensuring the use of proper technical terminology. Create and assist in collecting and organizing information for preparation of user manuals, training materials, installation and operations guides, and reports using text and graphics.
Skill/Competency Requirements
Technical writer with strong logic and analysis skills; emphasis on procedure writing.
Project management expertise.
Proven ability to thrive in ambiguous work environments.
Proven ability to prioritize and efficiently complete multiple assignments while maintaining the highest quality.
Passion for improving systems and processes.
Ability to work effectively within an ever-changing environment of conflicting priorities/demands.
Must be able to quickly grasp the mechanics of a job function and synthesize the new knowledge into existing parameters.
Must be able to communicate with all levels of employees, including the end-user, project teams, operation managers, and control partners.
Aware of and able to use technical writing conventions and methodology Example: Information mapping.
Strong time management, problem solving, and prioritization skills.
Must be able to make independent decisions based on known criteria.
Manage relationships with a variety of internal clients and partners, providing consulting as needed.
Basic understanding of structured writing techniques, templates, style guides, and file management.
Positions Responsibilities
Provide writing/editing support to all Government service teams.
Revise or create procedures from documentation provided by the service teams.
Partner with Subject Matter Experts to ensure that procedures accurately reflect current processes established within each department.
Partner with Knowledge Management Manager, Controls and partner to ensure documents are accurately aligned as required.
Maintain online repository, posting new/updated procedures as needed.
Maintain document properties correctly to ensure accurate reporting.
Balance conflicting demands to support expected work as well as urgent requests.
Escalate issues that arise with clients, workload, tools, and processes.
Manage relationships with a variety of internal clients and partners, providing consulting as needed.
Complete routine administration, including attending meetings (whether internal or client), fulfilling training requirements, and reporting to management or clients as requested.
Complete special assignments and projects as needed.
Provide additional support to Knowledge Management Manager as needed.