Technical Writer

We are searching for a Technical Writer to join and support our growing team. The ideal candidate must need to have a demonstrated ability to write concise and accurate documentation that allows technical operations staff to quickly diagnose and remediate issues. You should understand Site Reliability Engineering methods and processes, including runbooks, root cause analyses, and post-incident response documents, and be familiar with the applications that teams use to manage container-based software deployments. You should be collaborative, curious, and persistent, with a proactive approach to delivering results. 

Responsibilities:
- Write clear and accurate documentation that enables operations staff to effectively and efficiently operate our cloud software infrastructure.
- Create and maintain content in Atlassian Confluence. Familiarity with both the new and older Confluence editors is a plus.
- Work closely with project managers and other writers to define documentation requirements and project schedules.
- Discuss technical details and solve problems with system administrators, incident management teams, and your fellow technical writers every day.
- Follow an established style guide and work with editors to create the best possible documentation for internal cloud infrastructure and operations professionals.

Qualifications:
- Experience documenting software systems that are configured through REST API endpoints and command-line interfaces, as well as a GUI.
- Basic familiarity with data formats such as JSON, CSV, and YAML.
- Ability to diagram processes using tools such as LucidChart or Gliffy.
- Familiarity with software and compliance frameworks.