Technical Support Specialist

Pretend you've got the job and respond to each of the following customer questions:

1. Help, please! Any time a customer writes in and uses the word “urgent” or “emergency” we want to respond really quickly to their email, but this means that our team has to quickly scan every email that comes in to see if the email mentions those words. Is there any way we can automatically flag those words?

2. A new folder called “Needs Attention” just showed up in my mailbox, and shows that the email I tried to send a customer is “Bounced.” When I click into the “View details” page I see “5.7.5 Permanent error evaluating DMARC policy” — I have no idea what this means! Can you help?

3. Hey team, I’ve set up my domain’s SPF record to match your recommendations, but I’m still showing an error when I test it in my account. Can you take a look and help me out? Here’s a screenshot of what I have set up in HostGator: https://c.hlp.sc/d5uRb4w8

4. Hi Support! I’m using the API to update a few conversations in my Help Scout mailbox, and I want to add the tag “updated” to each Conversation when I make that update. When I do this, I also want all the existing tags to stay on the Conversation. Can you let me know if I can do that, and if so, how? ✱