Network Knowledge Specialist Needed
Budget: €18 – €36 EUR
I'm looking for a dedicated Technical Knowledge Specialist to join our team and play a vital role in enhancing our technical support knowledge and ultimately improving customer service. If you have a passion for knowledge management, documentation, and team collaboration, we want to hear from you!
Role Overview:
As a Technical KnowledgeSpecialist, your main responsibility will be to ensure the quality and continuous improvement of our technical support knowledge base. You'll work collaboratively with your team to identify areas for improvement and implement solutions.
Key Responsibilities:
Improving Team Knowledge:
Analyze support tickets and user feedback to identify training opportunities.
Create and update templates, SOPs, How-to articles, and FAQs.
Organize and conduct workshops for knowledge sharing.
Maintaining Up-to-date Documentation:
Collaborate on creating and reviewing How-to articles and SOPs.
Update internal WIKI with relevant information.
Ensure FAQs are current by identifying recurrent questions.
Onboarding Newcomers:
Develop training plans and present the knowledge base to new team members.
Required Skills and Attributes:
Strong analytical and organizational skills
Proficiency in content creation and documentation
Excellent communication ability with diverse stakeholders
Empathy and collaboration skills
Reliability in maintaining knowledge resources
Location:
Onsite in Brussels (3 days/week) - Remote from Brussels
EU Citizenship Required
Fluent English Required
Role Overview:
As a Technical KnowledgeSpecialist, your main responsibility will be to ensure the quality and continuous improvement of our technical support knowledge base. You'll work collaboratively with your team to identify areas for improvement and implement solutions.
Key Responsibilities:
Improving Team Knowledge:
Analyze support tickets and user feedback to identify training opportunities.
Create and update templates, SOPs, How-to articles, and FAQs.
Organize and conduct workshops for knowledge sharing.
Maintaining Up-to-date Documentation:
Collaborate on creating and reviewing How-to articles and SOPs.
Update internal WIKI with relevant information.
Ensure FAQs are current by identifying recurrent questions.
Onboarding Newcomers:
Develop training plans and present the knowledge base to new team members.
Required Skills and Attributes:
Strong analytical and organizational skills
Proficiency in content creation and documentation
Excellent communication ability with diverse stakeholders
Empathy and collaboration skills
Reliability in maintaining knowledge resources
Location:
Onsite in Brussels (3 days/week) - Remote from Brussels
EU Citizenship Required
Fluent English Required