Customer Success Manager (Remote)

Perform successful customer onboarding and implementation, including product, network and license setup;
To be a trusted partner of customers in product features and functions;
Build lasting customer relationships for the team;
Work with pre-sales to create a seamless bridge between sales and after-sales activities;
Work closely with team members to support updates and expansion opportunities;
Experience in customer-facing roles providing exceptional customer service;
Technical account management skills and the ability to talk about the technical capabilities of the product;
Self-driven and proactive;
Excellent oral and written communication skills, sufficient mobile device literacy and product ability dialogue;