Customer Service Agent - English Speaking
Budget: $15 – $25 USD
Key Responsibilities
Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email
Working closely with Service Account Managers to help develop, grow and retain customer accounts
Requirements
Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
Knowledge of supporting GSM
A professional telephone manner and call management skills
Outstanding written and verbal skills in English - able to take technical information and translate into easily understandable language for customers.
Exceptional customer relationship management skills – including handling complaints effectively
Good teamwork, organisational and time management skills
Excellent analytical and problem-solving skills
Good attention to detail and the ability to understand and follow technical processes accurately
Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email
Working closely with Service Account Managers to help develop, grow and retain customer accounts
Requirements
Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
Knowledge of supporting GSM
A professional telephone manner and call management skills
Outstanding written and verbal skills in English - able to take technical information and translate into easily understandable language for customers.
Exceptional customer relationship management skills – including handling complaints effectively
Good teamwork, organisational and time management skills
Excellent analytical and problem-solving skills
Good attention to detail and the ability to understand and follow technical processes accurately