We are looking for a call center service with basic tech and sales support for our customers.
Budget: €750 – €1,500 EUR
Job description:
Answering phone calls and LiveChat. On average, the individual handles approximately 15 calls and around 15 chats per day.
Basic customer support, help with user accounts, sending information on their email, creating tickets
Basic sales support, providing basic information about our products
We are looking for a long-term partnership.
Our demands:
Availability is from 8 AM to 8 PM US Central Time (CT/CST), Monday through Saturday.
We are seeking candidates who are physically located within the USA or in a time zone compatible with USA time zones. The individual must reside within the same or closely aligned time zones (Eastern, Central, Mountain, or Pacific) to ensure seamless collaboration and communication during standard working hours.
We are seeking a candidate who possesses excellent or fluent English language skills, both spoken and written. The ideal individual should be able to communicate clearly, effectively, and confidently in English, ensuring smooth interactions in professional and casual settings.
We require a redundancy plan to ensure continuity of operations. If the primary point of contact is unavailable, there must be a designated second person who can step in and handle responsibilities without disruption. This backup individual should be equally capable and familiar with the tasks to ensure seamless workflow and effective communication during the primary person’s absence.
Stable, reliable internet connection is required to ensure seamless collaboration and communication
Company description:
Powersports Diagnostics is a company specializing in diagnostic tools for a range of vehicles, including BRP, Polaris, Evinrude, Yamaha, and Suzuki. We provide comprehensive diagnostic kits designed for independent workshops, dealerships, and home mechanics.
These kits allow users to connect to vehicle ECUs to perform tasks such as fault code reading, resetting maintenance lights, key programming, and more.
Please do not hesitate to reach out to me if you have any further questions or require additional information. I am more than happy to provide clarification or assistance and am available to address any concerns you may have.
Best Regards,
John Norton
Answering phone calls and LiveChat. On average, the individual handles approximately 15 calls and around 15 chats per day.
Basic customer support, help with user accounts, sending information on their email, creating tickets
Basic sales support, providing basic information about our products
We are looking for a long-term partnership.
Our demands:
Availability is from 8 AM to 8 PM US Central Time (CT/CST), Monday through Saturday.
We are seeking candidates who are physically located within the USA or in a time zone compatible with USA time zones. The individual must reside within the same or closely aligned time zones (Eastern, Central, Mountain, or Pacific) to ensure seamless collaboration and communication during standard working hours.
We are seeking a candidate who possesses excellent or fluent English language skills, both spoken and written. The ideal individual should be able to communicate clearly, effectively, and confidently in English, ensuring smooth interactions in professional and casual settings.
We require a redundancy plan to ensure continuity of operations. If the primary point of contact is unavailable, there must be a designated second person who can step in and handle responsibilities without disruption. This backup individual should be equally capable and familiar with the tasks to ensure seamless workflow and effective communication during the primary person’s absence.
Stable, reliable internet connection is required to ensure seamless collaboration and communication
Company description:
Powersports Diagnostics is a company specializing in diagnostic tools for a range of vehicles, including BRP, Polaris, Evinrude, Yamaha, and Suzuki. We provide comprehensive diagnostic kits designed for independent workshops, dealerships, and home mechanics.
These kits allow users to connect to vehicle ECUs to perform tasks such as fault code reading, resetting maintenance lights, key programming, and more.
Please do not hesitate to reach out to me if you have any further questions or require additional information. I am more than happy to provide clarification or assistance and am available to address any concerns you may have.
Best Regards,
John Norton