Virtual IT Support
Budget: $2 – $8 USD
Frontline Roofing & Solar provides full-service solar systems, roofing, security systems, and electrical services in the Rio Grande Valley, TX area. We are looking to fill the position of a Virtual Information Technology Support Personnel who will deliver on the following tasks to our growing team.
IT Support Responsibilities
• Install and configure software and computer systems like Time Doctor, Slack, ClickUp, etc.
• Create accounts for new users and assist login problems.
• Troubleshoot and resolve software issues.
• Guide colleagues or clients through the process to resolve technical problems.
• Maintain procedures that provide technical support to the entire organisation.
• Analyse logs to spot trends and potential issues.
• Manage the implementation of new solutions or applications.
• Participate in meetings to advise on technical requirements.
• Test, evaluate and research decisions about new technology for the business.
IT Support Requirements
• Working knowledge of a variety of software and applications.
• 1+ years of experience in a technical role.
• Be familiar with Microsoft Suite, API, Google suites, PBX systems, and database applications
• Willingness to solve complicated issues and see projects through to completion.
• Analytical skills to solve problems.
• Team-oriented.
• Strong interpersonal and relationship-building skills.
• Ability to manage time and effectively prioritize projects.
IT Support Responsibilities
• Install and configure software and computer systems like Time Doctor, Slack, ClickUp, etc.
• Create accounts for new users and assist login problems.
• Troubleshoot and resolve software issues.
• Guide colleagues or clients through the process to resolve technical problems.
• Maintain procedures that provide technical support to the entire organisation.
• Analyse logs to spot trends and potential issues.
• Manage the implementation of new solutions or applications.
• Participate in meetings to advise on technical requirements.
• Test, evaluate and research decisions about new technology for the business.
IT Support Requirements
• Working knowledge of a variety of software and applications.
• 1+ years of experience in a technical role.
• Be familiar with Microsoft Suite, API, Google suites, PBX systems, and database applications
• Willingness to solve complicated issues and see projects through to completion.
• Analytical skills to solve problems.
• Team-oriented.
• Strong interpersonal and relationship-building skills.
• Ability to manage time and effectively prioritize projects.