Virtual Assistant – Proactive Operations & Support
Budget: $15 – $25 AUD
Job Overview:
We are seeking a skilled, resourceful, and proactive Virtual Assistant to support our day-to-day operations. The ideal candidate is someone who can think outside the box, act independently, and make informed decisions without constant guidance. You should be able to learn from past experiences and apply those lessons to future situations, helping our business evolve and grow.
Key Responsibilities:
Email Management: Organize and prioritize emails to ensure timely responses and clear communication across the business.
Customer Support: Respond to customer inquiries through email, live chat, and social media with professionalism and efficiency.
Technical Support: Provide first-level technical assistance, troubleshoot common issues, and escalate complex problems when needed.
Sales Assistance: Support the sales process by managing follow-ups, organizing data, and coordinating with prospects or clients.
Operations Support: Assist with various administrative tasks, manage shipments, and ensure smooth execution of business activities.
Process Improvement: Identify inefficiencies and propose solutions that improve workflow and customer satisfaction.
What We’re Looking For:
Someone who is self-motivated and solutions-oriented, capable of taking initiative and making sound decisions.
A strategic thinker who can anticipate business needs and advise on best practices.
A professional with a strong sense of ownership, willing to grow with the role and take on more responsibility over time.
Ideal Skills and Experience:
Excellent written and verbal communication skills
Proven ability to manage multiple tasks effectively under minimal supervision
Experience with tools such as Shopify, ShipBob, Meta, or similar platforms
Highly organized with strong time-management abilities
Familiarity with email platforms, and cloud-based tools like Google Workspace or Microsoft 365
Prior experience working with e-commerce, SaaS, or small business environments is a plus
Bonus Qualities:
Comfortable contributing ideas and improving systems, not just executing tasks
Past experience helping a business scale or optimize operations
Able to work independently while also collaborating remotely with a wider team
We are seeking a skilled, resourceful, and proactive Virtual Assistant to support our day-to-day operations. The ideal candidate is someone who can think outside the box, act independently, and make informed decisions without constant guidance. You should be able to learn from past experiences and apply those lessons to future situations, helping our business evolve and grow.
Key Responsibilities:
Email Management: Organize and prioritize emails to ensure timely responses and clear communication across the business.
Customer Support: Respond to customer inquiries through email, live chat, and social media with professionalism and efficiency.
Technical Support: Provide first-level technical assistance, troubleshoot common issues, and escalate complex problems when needed.
Sales Assistance: Support the sales process by managing follow-ups, organizing data, and coordinating with prospects or clients.
Operations Support: Assist with various administrative tasks, manage shipments, and ensure smooth execution of business activities.
Process Improvement: Identify inefficiencies and propose solutions that improve workflow and customer satisfaction.
What We’re Looking For:
Someone who is self-motivated and solutions-oriented, capable of taking initiative and making sound decisions.
A strategic thinker who can anticipate business needs and advise on best practices.
A professional with a strong sense of ownership, willing to grow with the role and take on more responsibility over time.
Ideal Skills and Experience:
Excellent written and verbal communication skills
Proven ability to manage multiple tasks effectively under minimal supervision
Experience with tools such as Shopify, ShipBob, Meta, or similar platforms
Highly organized with strong time-management abilities
Familiarity with email platforms, and cloud-based tools like Google Workspace or Microsoft 365
Prior experience working with e-commerce, SaaS, or small business environments is a plus
Bonus Qualities:
Comfortable contributing ideas and improving systems, not just executing tasks
Past experience helping a business scale or optimize operations
Able to work independently while also collaborating remotely with a wider team