Technical Support person VOIP
Budget: $1,200 – $1,600 USD
Looking for a Technical Support person, full time
Job Summary
We are currently looking for a Technical Support Representative.
This is a full-time position Monday to Friday.
This position will play a critical role in our network support and operations team.
Most of the support tickets are related to VOIP and Network issues.
The position will include working on all aspects of the network and
PBX environments to ensure up-time and reliability is maintained for
our customers. Excellent attention to detail and superior
communication skills are essential
The candidate must have past experience in a Telecommunications/ISP environment.
Responsibilities will include:
Provide front line technical assistance via phone, email or ticket system
Resolve network and routing problems
Answer all support related calls from the customers,
and proactively address issues that come up
Troubleshoot and Resolve VOIP Network, including Hosted PBX, Customer Premise
Phone Systems, Phone Line Gateways issues.
Have at least two (2) years of technical support experience in an
VOIP/Telecommunications/Service Provider environment
Must speak fluent English.
Understand and have a working knowledge of VLANs (802.1q)
Working knowledge of Voip specifically the SIP protocol and RTP
Fluent in Windows desktop and Server operating systems
Understanding of Traditional Telephone services such as PRI, Analog
as well as SIP Trunking and Hosted PBX would be a plus
Work effectively over the remote desktop on the customer end when required.
All incoming calls must be answered, and if required more support can be escalated.
What We Are Offering
Initial training and ongoing help in troubleshooting when required
Full time salary paid monthly.
Probation period up to 90 days fully paid.
Looking for a Technical Support person, full time
Job Summary
We are currently looking for a Technical Support Representative.
This is a full-time position Monday to Friday.
This position will play a critical role in our network support and operations team.
Most of the support tickets are related to VOIP and Network issues.
The position will include working on all aspects of the network and
PBX environments to ensure up-time and reliability is maintained for
our customers. Excellent attention to detail and superior
communication skills are essential
The candidate must have past experience in a Telecommunications/ISP environment.
Responsibilities will include:
Provide front line technical assistance via phone, email or ticket system
Resolve network and routing problems
Answer all support related calls from the customers,
and proactively address issues that come up
Troubleshoot and Resolve VOIP Network, including Hosted PBX, Customer Premise
Phone Systems, Phone Line Gateways issues.
Have at least two (2) years of technical support experience in an
VOIP/Telecommunications/Service Provider environment
Must speak fluent English.
Understand and have a working knowledge of VLANs (802.1q)
Working knowledge of Voip specifically the SIP protocol and RTP
Fluent in Windows desktop and Server operating systems
Understanding of Traditional Telephone services such as PRI, Analog
as well as SIP Trunking and Hosted PBX would be a plus
Work effectively over the remote desktop on the customer end when required.
All incoming calls must be answered, and if required more support can be escalated.
What We Are Offering
Initial training and ongoing help in troubleshooting when required
Full time salary paid monthly.
Probation period up to 90 days fully paid.