Technical Customer Service
Budget: $2 – $8 USD
Learning Genie is a US Soft-as-a-Service (SaaS) start-up focusing on Education Technology. Our mission is to provide the most powerful portfolio, assessment, and engagement tools for personalized learning for young children. We are seeking a talented, organized, and driven Technical Support Intern to join our team.
Essential Functions
-Using Zendesk Ticket System, Internal IT infrastructure tools, as well as Google Cloud computing and AWS cloud tools
-Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
-May involve inbound and outbound calls to troubleshoot for clients
-Communicate across departments regarding key details associated with travel coordination and scheduling
-40 hour working week ( US time zone: 8-4:30 Pacific Standard Time with 30-minute lunch break)
Qualifications
-Prior Technical Support Experience (2+ yr required)
-Prior Software Service Company Experience is a plus
-Strong analytical and problem-solving skills
-Professional oral and written communication in English. (Spanish is a plus)
-Open to change and receptive to feedback
Why Learning Genie
-Casual, fun atmosphere - startup environment!
-Working at a small company, your voice will be heard
-You will be a part of a talented team and a fast-growing company
-Remote, flexible, and stable work
Essential Functions
-Using Zendesk Ticket System, Internal IT infrastructure tools, as well as Google Cloud computing and AWS cloud tools
-Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
-May involve inbound and outbound calls to troubleshoot for clients
-Communicate across departments regarding key details associated with travel coordination and scheduling
-40 hour working week ( US time zone: 8-4:30 Pacific Standard Time with 30-minute lunch break)
Qualifications
-Prior Technical Support Experience (2+ yr required)
-Prior Software Service Company Experience is a plus
-Strong analytical and problem-solving skills
-Professional oral and written communication in English. (Spanish is a plus)
-Open to change and receptive to feedback
Why Learning Genie
-Casual, fun atmosphere - startup environment!
-Working at a small company, your voice will be heard
-You will be a part of a talented team and a fast-growing company
-Remote, flexible, and stable work