TAM - Technical Adoption Manager

I run several production VMware Cloud Foundation environments and need hands-on help keeping them healthy day after day. The main focus is operational work: lifecycle management through SDDC Manager, workload-domain maintenance, patching, upgrades, monitoring, and rapid incident response across vCenter, NSX-T, vSAN, and related components.

You will act as my Technical Adoption Manager, becoming the primary technical point of contact for both the customer and our internal stakeholders. That means owning troubleshooting when things break, guiding best-practice configuration changes, and translating business requirements into clear technical actions during our regular cadence calls.

Deliverables
• Daily operational support during agreed coverage hours
• Prompt resolution of incidents within SLA, with root-cause notes in tickets
• Weekly status report summarising completed work, open risks, and next steps
• Concise runbooks or KB articles for any recurring issues
• Proactive recommendations for optimisation or design improvements

Acceptance criteria
• All incidents closed inside SLA without regression
• VCF lifecycle tasks executed cleanly and documented
• Runbooks reviewed and signed off by our operations lead

Strong VCF production experience and confident communication over Slack or Microsoft Teams are must-haves. If you can step straight into a TAM-level role and keep complex VCF stacks running smoothly, let’s talk.