Software Install & Support Specialist
Budget: $250 – $750 USD
I run a software company that handles a steady stream of customer enquiries every day, and I need a reliable hand to keep our users happy. Your core task will be installing and troubleshooting our applications on both Windows and macOS systems, then replying to customers by email with clear, friendly updates that match the simple response templates I provide.
Because many of our users are non-technical, you will occasionally jump into a remote-access session (any standard tool you are comfortable with is fine) to walk them through the fix or complete the install for them. A fast typing speed and good written English are essential so every message feels personal yet professional.
Work rhythm
• 10 hours daily, 30 days a month
• Initial commitment of at least one year, renewable if we both enjoy the collaboration
What I will supply
• Step-by-step installation criteria and troubleshooting guides
• Pre-written response templates and company procedures
• Full access to the latest installer builds for Windows and macOS
Acceptance criteria
1. All assigned emails answered within the same shift, following tone and format guidelines.
2. Successful installation or clearly documented next steps for any Windows or macOS session you handle.
3. Accurate daily log of hours worked and remote sessions completed.
Please include your expected monthly salary in the proposal and any relevant experience with remote support, Windows, and macOS software installation. I’m ready to onboard the right person immediately.
Because many of our users are non-technical, you will occasionally jump into a remote-access session (any standard tool you are comfortable with is fine) to walk them through the fix or complete the install for them. A fast typing speed and good written English are essential so every message feels personal yet professional.
Work rhythm
• 10 hours daily, 30 days a month
• Initial commitment of at least one year, renewable if we both enjoy the collaboration
What I will supply
• Step-by-step installation criteria and troubleshooting guides
• Pre-written response templates and company procedures
• Full access to the latest installer builds for Windows and macOS
Acceptance criteria
1. All assigned emails answered within the same shift, following tone and format guidelines.
2. Successful installation or clearly documented next steps for any Windows or macOS session you handle.
3. Accurate daily log of hours worked and remote sessions completed.
Please include your expected monthly salary in the proposal and any relevant experience with remote support, Windows, and macOS software installation. I’m ready to onboard the right person immediately.