Service Engineer - Technical Customer Service - 3D Printing - High Tech - International - Remote - E-commerce (Fulltime, Long-Term)
Budget: $500 – $1,500 USD
Senior technical customer service engineer position available in international high-tech 3d printing focussed digital e-commerce business.
Here is some video about 3d printing:
https://www.youtube.com/watch?v=k0poVtBhIsQ&t=436s
Also, we are being supported by Brainport. Which is an innovative high-tech ecosystem. Here more info about Brainport:
https://www.youtube.com/watch?v=8fQTRGUdwHE
https://brainporteindhoven.com/en/for-you/entrepreneurship/the-gate
You will be responsible for:
- handling the support tickets in the CRM
- communicating with customers
- communicating with the employees of our selling channels (Like Amazon etc.)
- communicating with suppliers for parts
- communicating internally with stakeholders and service point
- controlling the logistics flow of printers that are coming back
- ordering parts
- refunding customers
- cancelling orders
- creating additional orders
- managing the flow of goods that is coming back (so that printers won't get lost)
- Mapping the customer support processes
- Mapping the customer support systems
- Improving the processes and systems
- Standardizing the processes
- Automating the processes
Apart from that, we are a young, innovative company. In other words, there is a lot of room for you to collaborate with our team on improving our workflows and processes. We like to give you room for your ideas!
We believe in making mistakes and personal leadership to help you become the best service engineer you can be! As we grow, there is also room for you to take on more responsibility. Good English speaking and writing skills are therefore essential.
What do you bring?
- You have followed a technical and or business education in the past. Graduated in Bachelors and Masters.
- You have at least multiple years work experience in a senior technical customer service management position.
- Ideally you have a combined background in tech, commerce and business.
Required Knowledge:
Technical Customer Support
CRM Systems
3D Printing
Business Process Modelling
E-mail handling
Customer Service Principles
E-commerce
Automation
Preferred Knowledge (Not mandatory)
Python
Django
DBMS
API Integrations
Web Development
NLP
Conversational AI
VOIP
Voice AI
Any other programming language
3D Modelling
Further:
- Analytical Mindset
- Critical Thinking
- Numerical Reasoning
- Research skills
- Exploring mindset
- Eager to learn & Develop persistently.
- Good in new situations
- Adaptive to problematic situation
- Eager to learn & Develop persistently.
- Open to feedback
- Solution-oriented
- Fluent in English speaking and writing
- You are in possession of fast internet and a good telephone
What do we offer?
- A full-time senior service engineer position
- Time and place independent work
- Room for you to work in an international business, that is active across the globe. Since we will be expanding to multiple countries very shortly.
INTAKE QUESTIONS
If you are interested, please answer the following questions: (NOTE: we only approach someone when the questions have been answered)
1. What technical knowledge did you acquire during your education?
2. What business knowledge did you acquire during your education?
3. What commercial knowledge did you acquire during your education?
4. What technical knowledge did you acquire during your working life?
5. What business knowledge did you acquire during your working life?
6. What commercial knowledge did you acquire during your working life?
7. What did you learn about technical customer service during your working life?
8. Are you available to work with us full-time?
9. Are you an expert with:
Technical Customer Support
CRM Systems
3D Printing
Business Process Modelling
E-mail handling
Customer Service Principles
E-commerce
Automation
Thank you for your time! We are looking forward to getting in touch with you! Also, feel free to contact us if you have any questions.
Kind regards,
J.J. | Director
PLEASE ADD YOUR FIXED MONTHLY RATE TO YOUR
Here is some video about 3d printing:
https://www.youtube.com/watch?v=k0poVtBhIsQ&t=436s
Also, we are being supported by Brainport. Which is an innovative high-tech ecosystem. Here more info about Brainport:
https://www.youtube.com/watch?v=8fQTRGUdwHE
https://brainporteindhoven.com/en/for-you/entrepreneurship/the-gate
You will be responsible for:
- handling the support tickets in the CRM
- communicating with customers
- communicating with the employees of our selling channels (Like Amazon etc.)
- communicating with suppliers for parts
- communicating internally with stakeholders and service point
- controlling the logistics flow of printers that are coming back
- ordering parts
- refunding customers
- cancelling orders
- creating additional orders
- managing the flow of goods that is coming back (so that printers won't get lost)
- Mapping the customer support processes
- Mapping the customer support systems
- Improving the processes and systems
- Standardizing the processes
- Automating the processes
Apart from that, we are a young, innovative company. In other words, there is a lot of room for you to collaborate with our team on improving our workflows and processes. We like to give you room for your ideas!
We believe in making mistakes and personal leadership to help you become the best service engineer you can be! As we grow, there is also room for you to take on more responsibility. Good English speaking and writing skills are therefore essential.
What do you bring?
- You have followed a technical and or business education in the past. Graduated in Bachelors and Masters.
- You have at least multiple years work experience in a senior technical customer service management position.
- Ideally you have a combined background in tech, commerce and business.
Required Knowledge:
Technical Customer Support
CRM Systems
3D Printing
Business Process Modelling
E-mail handling
Customer Service Principles
E-commerce
Automation
Preferred Knowledge (Not mandatory)
Python
Django
DBMS
API Integrations
Web Development
NLP
Conversational AI
VOIP
Voice AI
Any other programming language
3D Modelling
Further:
- Analytical Mindset
- Critical Thinking
- Numerical Reasoning
- Research skills
- Exploring mindset
- Eager to learn & Develop persistently.
- Good in new situations
- Adaptive to problematic situation
- Eager to learn & Develop persistently.
- Open to feedback
- Solution-oriented
- Fluent in English speaking and writing
- You are in possession of fast internet and a good telephone
What do we offer?
- A full-time senior service engineer position
- Time and place independent work
- Room for you to work in an international business, that is active across the globe. Since we will be expanding to multiple countries very shortly.
INTAKE QUESTIONS
If you are interested, please answer the following questions: (NOTE: we only approach someone when the questions have been answered)
1. What technical knowledge did you acquire during your education?
2. What business knowledge did you acquire during your education?
3. What commercial knowledge did you acquire during your education?
4. What technical knowledge did you acquire during your working life?
5. What business knowledge did you acquire during your working life?
6. What commercial knowledge did you acquire during your working life?
7. What did you learn about technical customer service during your working life?
8. Are you available to work with us full-time?
9. Are you an expert with:
Technical Customer Support
CRM Systems
3D Printing
Business Process Modelling
E-mail handling
Customer Service Principles
E-commerce
Automation
Thank you for your time! We are looking forward to getting in touch with you! Also, feel free to contact us if you have any questions.
Kind regards,
J.J. | Director
PLEASE ADD YOUR FIXED MONTHLY RATE TO YOUR