Remote Solar Technical Support Specialist
Budget: €12 – €18 EUR
You will be the first line of defense for technical troubleshooting—fault codes, inverter resets, monitoring portal anomalies, sudden production drops—as well as the voice that guides owners on routine maintenance best practices. When an issue is beyond remote resolution, your clear, well-structured ticket notes will allow our on-site crews to step in without repeating diagnostics.
Tools & workflow
• HubSpot ticketing and knowledge-base (must already be comfortable; please outline your experience)
• VoIP soft-phone or similar for outbound calls
• Screen-sharing to walk clients through monitoring portals or firmware updates
Daily rhythm
Morning: sweep the queue, triage priority cases, and return any missed calls.
Throughout the day: update ticket statuses, document each fix, and escalate hardware RMA situations when necessary.
End of shift: push a concise activity report and flag anything that needs follow-up.
Acceptance criteria
• 95 % of incoming residential tickets answered within 1 business day
• Client CSAT maintained at 60% or higher during the first month
• Well received languages: German, Norwegian, Swedish
Tools & workflow
• HubSpot ticketing and knowledge-base (must already be comfortable; please outline your experience)
• VoIP soft-phone or similar for outbound calls
• Screen-sharing to walk clients through monitoring portals or firmware updates
Daily rhythm
Morning: sweep the queue, triage priority cases, and return any missed calls.
Throughout the day: update ticket statuses, document each fix, and escalate hardware RMA situations when necessary.
End of shift: push a concise activity report and flag anything that needs follow-up.
Acceptance criteria
• 95 % of incoming residential tickets answered within 1 business day
• Client CSAT maintained at 60% or higher during the first month
• Well received languages: German, Norwegian, Swedish