Remote MSP HelpDesk Technician
Budget: $15 – $25 AUD
I run a managed-services practice in Melbourne and need a technician who can jump straight into our queue and handle all remote tickets. The bulk of our client base is on Windows, so confident Windows desktop and server skills are essential. Day-to-day you will be diagnosing and resolving network or connectivity hiccups, troubleshooting line-of-business and Microsoft 365 applications, and keeping email and collaboration tools running smoothly.
You will be answering calls using 3CX app, attending to email support requests.
You’ll work entirely online through our RMM, PSA and remote-control stack; clear ticket notes and regular client updates are non-negotiable. I’ll grant access to our documentation portal and escalation paths, but expect you to own the issue until it’s closed or handed upwards.
If you’re comfortable operating across those three support pillars and can communicate in plain English with end users, I’d like to hear how you could slot into our after-hours and overflow roster and what availability you can commit to.
Start time: 8.30am AEST finish 5.30pm AEST.
Preferably someone from Philippines Timezone.
You will be answering calls using 3CX app, attending to email support requests.
You’ll work entirely online through our RMM, PSA and remote-control stack; clear ticket notes and regular client updates are non-negotiable. I’ll grant access to our documentation portal and escalation paths, but expect you to own the issue until it’s closed or handed upwards.
If you’re comfortable operating across those three support pillars and can communicate in plain English with end users, I’d like to hear how you could slot into our after-hours and overflow roster and what availability you can commit to.
Start time: 8.30am AEST finish 5.30pm AEST.
Preferably someone from Philippines Timezone.