Network & Support Technician for MSP

Experienced Network & Support Technician — MSP environment, self-managed

Diagnosing and resolving network issues across client environments (LAN/WAN, firewall, switching, VoIP)
Handling remote support tickets end-to-end — open to close, documented, no hand-holding
On-site installs, cable runs, device configuration, and troubleshooting when needed
Working within a ticketing system (SyncroMSP) and documenting all work in our knowledge base (Hudu)
Communicating directly with clients — professionally, clearly, and without escalating routine issues

Minimum 3 years hands-on experience in a network support or MSP technician role
Solid working knowledge of TCP/IP, DNS, DHCP, VLANs, firewall rules, and VPN configurations
Experience with Windows Server, Active Directory, and Microsoft 365 environments
Comfortable reading and interpreting network diagrams without assistance
Proven ability to manage your own queue, prioritize by impact, and close tickets without follow-up
Strong written documentation habits — you write it down without being told