Multilingual IT Professional for Technical Support

LANGUAGES
Portuguese
Native
English
B1 - Self Assessment
Spanish
B1 - Self Assessment
German
A1 - Goethe Institute Porto
SKILLS
• Analytical skills
• Technical knowledge
• People management
• Execution knowledgel
• Problem solving
• Teamwork
• Communication
• Adaptability
• Continuous learning
• Attention to detail
• Organization
• Creativity
• Critical thinking
• Leadership
• Professional ethics
DIGITAL COMPETENCIES
Microsoft Office 365
Windows /AD / GPO
Linux (Ubuntu)
Networking (IP. Routers, Switches)
Programming (C, C#, C#, Java)
Photoshop / Illustrator
CorelDraw
JEAN FELIPE DA SILVA
IT PROFESSIONAL | TECHNICAL SUPPORT | SYSTEMS ANALYST
PROFILE
Motivated IT professional with experience in technical support, systems analysis and development. Strong analytical skills, problem-solving mindset and a passion for innovation and technology. I am committed to contributing to organizational growth through efficient solutions, teamwork and continuous improvement.
EDUCATION
European Institute of Higher Studies (IEES)
Degree in Systems Management and Development
Expected graduation: 2025 (Ongoing)
European Institute of Higher Studies (IEES)
Higher Technician in Systems Analysis and Development
2023 - 2025 (Completed)
VenturusTech
01/2017 - 02/2017
Holiday course provided by Venturus company.
Topics: loT, Angular2, JavaScript, Swift, Java, Android and testing.
E.E. Norberto de Souza Pinto
Secondary Education, 12th grade
2004 - 2006
Yazigi
English Language Course - YEP 4
2018/1
PROFESSIONAL EXPERIENCE
Digital Nomad - Part Time Porto, Portugal
Jan 2022 - Present
N1 Analyst (Technical Support Analyst)
Global Hitss
Campinas and Region, Brazil
Feb 2018 - Dec 2021
Technical Support Analyst - Mid Level Império IT, Commerce, Services and IT Solutions Säo Paulo and Region, Brazil
Oct 2017 - Dec 2017
Junior Research and Development Analyst
Transdata
Campinas and Region, Brazil
May 2017 - Sep 2017
IT Developer
WorkTech - IT Development Campinas and Region, Brazil
Oct 2011 - Dec 2014
COMPETENCIES
• Higher Technician in Systems
Analysis and Development
• Hardware, Office365, AD, GPO,
Registries
• Linux (Ubuntu)
• Structured cabling
• IPv4, IPv6, Router, Switch, Telecom
• CorelDraw, Photoshop, Illustrator
• Programming: C, C++, C#, Java
• Technical support and troubleshooting
• Systems analysis and development
• Continuous improvement and innovation