Mobile App Live Chat Support
Budget: $10 – $30 USD
I need an experienced customer-care specialist to handle real-time chat inside my mobile app on both iOS and Android. The role is purely live chat—no phone calls or emails—so quick, friendly written communication is essential.
You will log into our in-app console during agreed shifts, greet users as they open the chat window, resolve common questions from our FAQ, and escalate technical issues to my internal team when needed. A steady internet connection, near-native English, and the ability to keep average first-response time under two minutes are must-haves.
Deliverables
• Daily coverage report showing hours online and conversation summaries
• Weekly transcript export with tags for recurring issues
• Escalation log highlighting any tickets passed to engineering
The project will start with a paid trial day; if we’re both happy, I’ll extend to an ongoing arrangement.
You will log into our in-app console during agreed shifts, greet users as they open the chat window, resolve common questions from our FAQ, and escalate technical issues to my internal team when needed. A steady internet connection, near-native English, and the ability to keep average first-response time under two minutes are must-haves.
Deliverables
• Daily coverage report showing hours online and conversation summaries
• Weekly transcript export with tags for recurring issues
• Escalation log highlighting any tickets passed to engineering
The project will start with a paid trial day; if we’re both happy, I’ll extend to an ongoing arrangement.