Hybrid Remote & Onsite IT Support

I need an experienced support specialist who can resolve day-to-day technical issues through secure remote tools and, when required, come on-site to put hands on the hardware. Typical tickets range from operating-system glitches and network hiccups to application errors in standard office software, so I’m after someone comfortable jumping between desktops, laptops, printers, and basic network gear.

Clear, plain-language explanations are important to me; I want staff to understand what went wrong as well as how it was fixed. When a visit is necessary, I’ll schedule it in advance—travel time and any parts used can be itemised separately.

Deliverables for each incident:
• Root-cause diagnosis and fix
• A concise written summary (steps taken, settings changed, next-time advice)
• Confirmation that the user is fully operational before the ticket is closed

If you have a strong record of combining responsive remote assistance with reliable on-site work, let’s set up a brief call so I can outline the current queue and arrange the first assignment.