Field Service Dispatcher

We (freelancer.com) have an exciting opportunity for an experienced Field Service Dispatcher to
join our team and be part of this amazing project during an amazing growth period.

*******************Should be local to Mumbai*******************

Role Title:
Scheduler Field Services

Roles and Responsibilities:
Allocating and managing daily assignment of work orders and field service resources
Coordinating the onboarding and training of field service resources
Outbound calls to customers to obtain further information and / or to identify customer satisfaction
Delivering a high level of customer service through day-to-day interaction with field team
Ensuring performance metrics are met

Requirements:
Experience in a scheduling / dispatching or a similar role is a MUST
Experience in a fast paced / high volume, customer centric working environment essential
Experience with MS Office
High accuracy, and attention to detail
Ability to learn and follow process flows
Effective time management and organisational skills
Outstanding customer and team engagement capabilities to communicate across all levels
Should be available to work 6 days a week.