Dutch-English speaking customer support for solar installations
Budget: €12 – €18 EUR
I’m looking for someone who feels equally at home speaking and writing in Dutch and English to become the first point of contact for our customers. Your core task is pure technical support: answering calls and emails about billing, financial and technical problems related to residential solar installations. An adaptable troubleshooting mindset is essential.
You’ll diagnose issues remotely, walk customers through fixes, document every interaction in our ticketing system, and decide when an escalation is needed. Clear, friendly communication matters just as much as solid technical judgement, because most of our callers are not engineers.
Availability during standard Benelux business hours is preferred; exact shifts can be agreed together.
You’ll diagnose issues remotely, walk customers through fixes, document every interaction in our ticketing system, and decide when an escalation is needed. Clear, friendly communication matters just as much as solid technical judgement, because most of our callers are not engineers.
Availability during standard Benelux business hours is preferred; exact shifts can be agreed together.