24*7 Desktop Support NOC - L1,L2,L3 Support ( Majorly L3)

To solve 250 to 300 tickets per day for Company. User Tickets, MI’s, Nimsoft Tickets, Daily MCI Production Report, and Image Failure Analysis and reporting. Monitor Specialist – Monitors Dynatrace Azure Events. Initial research on any alert. Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the event’s resolution. Performs daily manual checks on MCI volume being processed through various workflow stages (need to be able to query MS SQL Server DB). Executes automated and manual smoke tests following maintenance and outage recovery periods. In support, L3 is the last line of support and usually comprises a development team that addresses the technical issues. They are experts in their domain and handle the most difficult problems. They do the code changes, research, and develop the solution for challenging new or unknown issues.