Call management
Budget: ₹600 – ₹601 INR
I need a small, dependable call-center team to handle a pilot batch of technical-assistance calls for my product. The agents will focus solely on resolving straightforward tech issues by following the step-by-step scripts and FAQs I provide.
Scope
• Manage a limited queue of user queries during agreed-upon hours.
• Log each interaction in my CRM and flag any unresolved issues for escalation.
• Maintain a courteous, solution-oriented tone on every call.
I will supply the knowledge base, call-handling guide, and a short onboarding session with my product specialist. Please confirm your experience with technical support, the size of your current agent pool, and the software tools you use for call management and ticket tracking.
Scope
• Manage a limited queue of user queries during agreed-upon hours.
• Log each interaction in my CRM and flag any unresolved issues for escalation.
• Maintain a courteous, solution-oriented tone on every call.
I will supply the knowledge base, call-handling guide, and a short onboarding session with my product specialist. Please confirm your experience with technical support, the size of your current agent pool, and the software tools you use for call management and ticket tracking.