Independent Business IT Support Specialist
Budget: €12 – €18 EUR
I need an independent operative who can step straight into a client-facing support role and keep small-to-mid sized business systems humming. On any given day you’ll be fielding chat and email tickets for Omada TP-Link networks, Synology NAS, VoIP handsets, and—because we run a mixed environment—both PCs and servers. Solid troubleshooting skills are essential; so is the initiative to spot patterns, tighten processes, and expand our documentation instead of waiting for someone to ask.
Beyond break/fix work I expect you to recommend and implement continual improvements that boost reliability, security, and user satisfaction. Clear, confident English—spoken and written—is non-negotiable, as most interactions are directly with end clients.
When you apply, focus on the experience that shows you can:
• Resolve network, storage, VoIP, PC, and server issues remotely
• Communicate clearly with non-technical users as well as IT staff
• Document fixes and preventive measures so the next issue is faster to solve
Mention any prior work with Omada, Synology, or similar stacks; share specific wins if possible. Consistent, proactive performers will be eligible for bonus incentives and a nice team work with.
Beyond break/fix work I expect you to recommend and implement continual improvements that boost reliability, security, and user satisfaction. Clear, confident English—spoken and written—is non-negotiable, as most interactions are directly with end clients.
When you apply, focus on the experience that shows you can:
• Resolve network, storage, VoIP, PC, and server issues remotely
• Communicate clearly with non-technical users as well as IT staff
• Document fixes and preventive measures so the next issue is faster to solve
Mention any prior work with Omada, Synology, or similar stacks; share specific wins if possible. Consistent, proactive performers will be eligible for bonus incentives and a nice team work with.