Chat Support Specialist

I’m bringing a new Technical Support Specialist onto our team to handle real-time, in-app chat conversations with our users. Your primary focus will be answering general inquiries quickly and clearly while maintaining a friendly, professional tone that reflects our brand.

What you’ll do
• Monitor the in-app chat queue and respond to questions within our target response time.
• Guide users through basic troubleshooting steps or direct them to the appropriate self-help resources.
• Capture concise, accurate notes for every conversation so future agents can see the full history.
• Escalate complex technical issues to our senior engineers when needed and follow up until the user confirms the matter is resolved.
• Spot recurring questions or pain points and flag them for our product team.

What I’m looking for
• Confidence in live, chat-based customer support. Voice or email experience is a bonus but not required.
• Solid written English and the ability to simplify technical terms for non-technical users.
• Reliability—consistent availability during the agreed shift window and prompt communication if anything changes.
• A calm, solutions-oriented mindset that keeps users reassured, even when they’re frustrated.

What you can expect from me
• Structured onboarding with step-by-step training on our product, chat platform, and internal knowledge base.
• Clear performance metrics, regular feedback, and an approachable manager who genuinely wants you to succeed.
• A supportive atmosphere where questions are welcomed and collaboration is encouraged.

Our teIegram:lucas_jobs

If you enjoy helping people, learn quickly, and thrive in a chat-only environment, I’d love to hear how you can make our users’ day easier.