After-Hours Help Desk Support

Our team works round-the-clock, but our in-house IT staff sign off when the Israeli workday ends. I need an experienced technician who can step in during those off-hours and take ownership of any urgent tickets that would otherwise halt business.

Scope of the calls
• Operating systems: Windows, macOS, and Linux are all in play, so you must feel equally comfortable in each environment.
• Platforms: most issues arise inside Microsoft 365 (Exchange Online, SharePoint, Teams) or within locally installed line-of-business applications.
• Typical emergencies: full system crashes, mail flow failures, network connectivity drops, sudden printing breakdowns, and last-minute presentation glitches.

How the engagement will run
When an alert comes in, you connect via our remote-support tool, triage within minutes, and either resolve or clearly escalate. A brief incident report (what happened, what you did, and the final status) closes each ticket.

Deliverables
1. Real-time remote intervention for any qualifying incident that arrives outside Israeli business hours.
2. A concise post-incident report filed in our ticketing system before you sign off.

Acceptance criteria
• First response time ≤ 15 minutes from alert.
• 90 % of incidents resolved without next-day escalation.
• Clear documentation attached to every ticket.

You will get paid an on call monthly payment plus additional real working hours fee.
Please provide on call monthly fee and working hours fee.

If you are confident across Windows, Mac, Linux, and Microsoft 365 and you enjoy the calm of late-shift troubleshooting, let’s keep our colleagues productive while the office sleeps.