IT TEC SUPPORT

 Handling & resolving incidents within given SLA following by ticketing tool (Service desk )
 Responsible for providing IT assistance to include hardware and software installation and troubleshooting.
 Supporting all IT Devices including Desktops, Laptops and Mobile Phones.
 Configuring and Troubleshooting the Mobility Application like Scalefusion in IOS and Android devices.
 Handling Citrix VDI Related Issues such as software, user profile and access issues.
 Supporting on Microsoft security patches and 1909,21H2 upgrades.
 Incident management/ticket handling related SCCM Client Heath Issues in Client Machines.
 Responsible for handling Escalated Issues and Coordinating with Next Level Support to resolve issues.
 Support and Troubleshoot for device like, Video Conferencing devices and IP Phones.
 Incident management/ticket handling related Windows Hello and MFA Issues in Client devices.
 Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
 Experience in working with Vendor Management for any hardware Issues.
 To provide permissions to the user as required by them. Ensure that the users have the appropriate access to the tools to support the business in an efficient way.
 Create LAN and/or E-mail account for the users and administer them.
 Configuring and managing backup & restore procedures.
 Troubleshoot on Canon MFP Printers.